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The act of living together, of interacting with other people in different environments and situations, represents a complex task. The interrelationships that are strengthened at work, with family, with friends or with simple strangers (in the elevator, for example) do not always go according to the wishes of each interlocutor. In these personal contacts, communication has a very significant weight. Transmitting a message clearly, so that it is understandable to the person who receives it, avoids mistakes and prevents conflicts.
Effective communication is precisely this: compare ideas, theories or knowledge accurately, but without losing sight of who is in front of you. Molo Cebrián’s talk in Connected Seniorsthe Telefónica platform that values human connections.
Cebrián is producer and presenter of the most listened to psychology podcast in Spanish, I understand your mind. He has also been the producer of the first podcast in Spanish in the world for Spotify Studios, One week, and director and presenter of the first narrative podcast on bipolar disorder with Carlos Mañas, My head is tricking me for Podium Studios.
Currently, he encodes the Acnur Spain podcast start over, nominated in 2023 as main brand podcast at the Ondas Awards, and in a few months he will launch a new season of his most personal project, Leaving the circle Cebrián has already won the Ondas en la trajectory award at the Ondas Globales Podcast Awards.
Express what we really want
The human being is one of extremes: urban or country leisure, Betis or Sevilla, dogs or cats… “We are in a polarized world that tends towards white or black, we do not perceive the greys”, reflects Cebrián. Our brain simplifies the environment around us, people and their ideas. Settling into a position and not moving is the way to avoid continually questioning our place in the world.
However, it is on a gray scale where we can grow the most as individuals. The midpoint virtue makes us more tolerant of others and helps us to be more tolerant of ourselves. For this, effective communication is key. Cebrián defines it with a message that appears convoluted, but simple: “The one in which you are able to express what you want to express in such a way that the person who is receiving it in a high percentage is capturing what you wanted to send.”
The art of listening and respect
In effective communication, the sender is responsible for ensuring that the message reaches the receiver well. To achieve this, active listening plays a decisive role. “There is very little active listening and we do not enjoy the conversations,” says Cebrián. “Active listening is being able to listen to that person without wanting to give your testimony,” he adds.
Applying assertive communication is basic to achieve effective communication and requires mental strength, as Rafa Nadal explained in his meeting with Connected Seniors. See is assertive when, in a conversation, “the two people conversing are at the same level,” says the podcaster. Together, active listening and assertiveness can help to end many of the polarizations and make society bet on the grayest tones.
The right to a rectifier
Among the assertive rights (also known as communicative and expression) is the right to change your mind, essential for personal development and leitmotif of the talk with Molo Cebrián. “It is very healthy to assume that we are going to make a mistake, that we are going to screw up, that, even if we want to do it very well, we are going to fail,” says the podcaster. Changing your mind requires a prior acceptance to later communicate that variation to others.
The right to change your mind allows people to recognize and overcome their limitations, while making them seek continuous improvement of their skills and knowledge.
Limitations by default… and by excess
Impostor syndrome is the feeling of not being good enough for something. In work environments, it is common to see highly qualified people who believe that they are not valid for a task and are deceiving others, despite having real skills and knowledge.
“Generally it happens to people who know a lot, because when they know a lot you realize how much you still have to know,” explains Cebrián. One way to deal with the impostor syndrome is to manage uncertainty, as Ramón Arroyo showed in Connected Seniors.
The Dunning Kruger effect is just the other side of the coin. The experimental those people who overestimate their skills or knowledge in a certain area. Ignoring all the facts on a subject does not prevent them from speaking their opinions and imposing them on others. It is easy to come across profiles of this type on a day-to-day basis, from the bar counter to the Christmas Eve table: experts in current affairs who don’t know what they’re talking about, painting doctors who have never held a brush, or athletes who They don’t even know the rules of the sport in which they chair.
Avoid and manage conflicts
Dialogue, listen and accept are three essential verbs when talking about effective communication. It is not about accepting the judgment that other people have on a subject, but rather paying attention to what they are telling us. It is also not necessary (or good) to fight against the ideas that we do not share with third parties, it is only necessary to accept that there are people who think differently.
In dialogue, assertive communication is very important. Assertiveness is an excellent tool for a good crisis gesture, as the creator of Twitch Gemita content emerges in the meeting with Connected Seniors. “It’s important to have that effective communication. If we put the adjective of perfect empathy, but always with a little self-care ”, recommends Cebrián. Because only when we listen to others and to ourselves are we able to connect.
Interpret the world and embark on its conquest
Look at the world from a more human prism vertebra Connected Seniors, the platform on which Telefónica brings together successful personalities under a mantra that is as optimistic as it is empirical: “When we connect, we are capable of achieving success”. The goal is to emphasize the power of human connections. In the words of José María Álvarez-Pallete, Chairman of Telefónica, “We want to make our world more human by connecting people’s lives”. For Rafael Fernández de Alarcón, Director of Global Marketing at Telefónica, the platform “wants to be a place to inspire, find, connect and achieve incredible things”.
In the main connections we have the great motivating sections, inspire and learn. It inspires the testimonials of people as well known (and admired) as the tennis player Rafa Nadal, the cook Ferran Adrià, the Paralympic swimmer Teresa Perales, the triathlete Javier Gómez Noya or the former basketball player Nacho Azofra. Together with them, the anonymous tell their stories. Javier Perea, from the Smart Protection startup supported by the Wayra incubator, or Kamran Omarli, violinist from the Telefónica Violin Chair at the Reina Sofía Music School, are two good examples.
On the other hand, Aprende brings together small master classes. The ex-cyclist Perico Delgado, the journalist Iñaki Gabilondo, the tennis coach Toni Nadal, the communication consultant María Zabala or the basketball player Amaya Valdemoro are some of the speakers who meet in space.
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