Do you know that as per the reports of Zendesk, 80% and more of the customers will look for other businesses if they find more than one bad review?
The above data clarify that good customer reviews can change the whole growth game of your business in this competitive realm of the online market.
Having good customer reviews why matters?
The customer feedback or the reviews will tell much about your product’s credibility to your potential customers. The potential customers will have a clearer picture of the quality of your product and the services you provide to your customers. Thus, customer reviews are the great social proof of your business.
Moreover, to impress potential customers businesses today are embedding customer feedback widget into websites. So, when the potential customers visit the website they get to see the satisfactory experience of your previous customers will help them to convert. Furthermore, customer feedback allows businesses to improve their product to offer better customer experience.
You must be wondering how you can also integrate the customer reviews into your website seamlessly collecting them from the online customer review platforms. Well, there are numerous tools and widgets available in the market to make your work easy. In this article, you will get the chance to explore some of the finest customer feedback widgets and tools.
Thus, read this article till the end to know about each of them.
Let’s Know About Customer Feedback Tools
Let’s learn about customer feedback tools before diving into knowing their names. If you are a business then you should consider the importance of customer feedback toots as they are the software that helps businesses like yours in systematic collection, analysis, and management of feedback from customers.
There are various online customer review platforms available in the market that allow businesses to collect customer reviews as per their preference. The platforms include Facebook reviews, Google reviews, and more. Most businesses choose to add Google reviews widget into their website looking into the collection of authentic customer reviews. Using these review platforms businesses can seamlessly collect a loop of reviews for serving optimum customer satisfaction.
Highlighting 10 Excellent Customer Feedback Widgets and Tools Of 2024
You know the cruciality and function of customer feedback tools so it is time to know the names of the tools and choose the best one that serves your purpose. Below is the list of some excellent customer feedback tools and widgets have shared with you. Consider going through them to know the features and functionalities they have to offer.
1. Tagembed
The first review widget in the list is Tagembed which has to offer excellent features to the business. Tagembed can seamlessly collect, curate, and embed customer reviews from multiple top-notch online review platforms which include, Google, Facebook, Amazon, Yelp, and many more. This tool is the most choicest and popular among businesses and marketers because of its user-friendly interface and smart features.
Tagembed offers users the best customization features which enable them to change the whole look and feel of the widget to match the branding style. Users can change font size, font color, add custom CSS, etc. Additionally, users can able to choose themes and layouts of their choice from multiple options. It also offers the features of a profanity filter and advanced analytics. Using the feature of a profanity filter you can choose to hide undesirable reviews from the customers.
2. Hotjar
Hotjar the second customer feedback tool in the list provides users with website analytics such as heatmaps, session recordings, and feedback polls. It helps businesses understand user behavior, optimize website experiences, and gather insights through customizable surveys. It allows users to collect reviews from online review platforms and embed them directly on your website to impress your visitors. Hotjar’s features enable data-driven decisions to enhance user engagement and conversion rates.
3. Google Forms
Google Forms is a free tool by Google for creating surveys and forms. It offers customizable templates, various question types, and collaboration features. Customer reviews are automatically collected and can be analyzed in Google Sheets. It’s widely used for gathering feedback, conducting polls, and organizing events efficiently and conveniently.
4. Hubspot
The fourth customer feedback widget is Hubspot allows users to collect and curate reviews from customers directly. Moreover, HubSpot is known to be an all-in-one platform for marketing, sales, and service that offers a suite of tools for businesses to attract, impress, and engage customers. It includes features like CRM, email marketing, social media management, lead generation, and analytics. HubSpot’s inbound marketing methodology focuses on creating valuable content to attract prospects and convert them into customers. It’s popular for its user-friendly interface, automation capabilities, and comprehensive solutions tailored to businesses of all sizes.
5. Qualaroo
The next powerful customer feedback tool in the list is Qualaroo which helps users seamlessly collect customer reviews more valuable than email surveys. It offers targeted surveys, NPS (Net Promoter Score) polls, and feedback widgets to collect qualitative data. With its advanced targeting options and customizable survey templates, Qualaroo enables businesses to understand user behavior, improve user experience, and make data-driven decisions to optimize conversions and engagement.
6. AskNicely
AskNicely is the next customer feedback tool in the list which is cloud-based and enables businesses to collect surveys in real-time based on Net Promoter Score (NPS). It helps businesses collect, analyze, and act on customer feedback. AskNicely offers automated surveys, real-time analytics, and integrations to enhance customer engagement. By focusing on NPS, it enables companies to gauge customer loyalty and satisfaction, ultimately driving improvements in products and services.
7. SurveySparrow
SurveySparrow is an online survey platform that focuses on engaging surveys and conversational experiences. It offers features like chat-like surveys, custom branding, and advanced reporting. With its user-friendly interface and mobile-first approach, SurveySparrow aims to improve response rates and gather actionable insights. It’s used by businesses to conduct customer satisfaction surveys, employee feedback surveys, and market research studies effectively and efficiently.
8. Survey Monkey
One of the well-known applications online has taken the place in this list Survey Monkey. It’s a widely-used online survey platform enabling users to create and distribute surveys for various purposes such as market research, customer feedback, and employee engagement. It offers customizable templates, diverse question types, and data analysis tools. With features like real-time reporting and integration capabilities, SurveyMonkey simplifies the process of collecting, analyzing, and acting on valuable feedback through mobile, chat, email, and social media.
9. Feefo
Feefo is a customer review and rating platform utilized by businesses to gather authentic feedback from customers. It specializes in collecting genuine reviews, verified through transactional data, to help businesses build trust and credibility. Feefo offers customizable review forms, analytics tools, and integration options to showcase customer feedback across various channels, aiding businesses in improving customer experiences and driving growth.
10. EmbedForms
One of the newest yet excellent online form builders is the EmbedForms. It enables users to create and embed custom forms on websites and social media platforms. It offers a user-friendly interface, drag-and-drop functionality, and customizable templates. With features like conditional logic and data encryption, EmbedForms enables businesses to collect diverse information securely. It’s ideal for gathering feedback, conducting surveys, and streamlining data collection processes with ease and efficiency.
The End Note
Decided to collect reviews and surveys of your business and embed them on the website as social proof? Well, it’s a great idea to give your business the chance to grow in this competitive realm.
However, to collect and embed customer reviews on a website you need tools that you already know. This article has highlighted the various customer feedback tools available in the market.
Consider exploring them and choose the best tool as per your requirement to enhance the experience of your potential customers.
